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Cissy Gu is Implementation Manager, ASB Bank
07:19

Cissy Gu is Implementation Manager, ASB Bank

We all agree the squiggly line connecting home life and careers is anything but straight-forward. How do you approach this?  Cissy Gu is Implementation Manager at ASB Bank (www.asb.co.nz). Cissy notes that especially for women, from her own experience, we can be quite harsh in terms of what we want to achieve. Partially this is to do with the impact of social media. We look at those beautiful photos from Instagram, from Facebook; it seems to be this is the beautiful life that we need to portray to the world, or this is the standard if you are a great mum, or these are the other things you need to do. Some of the practices that Cissy is learning and developing to help cope includes just not worrying about these things. Cissy says be kind to yourself and look at things you can do. And be clear on how you define success. She says this helps me to build resilience, because if the expectation is not as high as she thought before, it just becomes easier. I just focus on the things that I can do, and focus on doing these really really well. And also allow time for things that really matter to herself, including allowing time for indulging herself.    So now that school holidays have just finished, how will you be approaching that squiggly line? See Cissy's full video and others at www.onbeingbold.co.nz/videos⁠ #OnBeingBold #OBBseries #OBBSeries4 #LookingForwardRebuilding #GuestSpeaker #AmandaMalu #FutureEnablers #OBBposts #OBBvideos #BoldNews #BeingOpen #BeingBold #NewZealand #NewZealandWomen
Nicole Rosie is Chief Executive of Waka Kotahi NZ Transport Agency
06:17
Toni Moyes - Previously COO, Montoux and now Head of International for Sharesies
16:55

Toni Moyes - Previously COO, Montoux and now Head of International for Sharesies

This year, one insight Covid has made us reflect on is being open and transparent in the face of crises.⁠ Toni Moye’s video is part of Series 4: Looking Forward and Rebuilding Better. Formerly with Montoux, Toni is now Head of International for Sharesies. OBB Member Royal Reed is Guest Editor for Series 4 and you can read her post and watch related videos at www.onbeingbold.co.nz/looking-forward-rebuilding-better⁠ In Toni’s video she outlines her initial experience when facing the crisis and notes with the right approach she would react with less anxiety. Toni notes:⁠ As a leader when your business is facing some kind of new crisis your initial instinct for many of us is to want to protect people, and not have your team members face the stress you are facing. However, through this process we went through steps of being open and transparent with our staff and asking them to be involved in creating the solutions that we needed. If I were doing this again I would have far less anxiety about that process. Just go … “we’ve got great people, they get it, they want the best for our business, let’s do everything we can to share these challenges amongst as many people as we can. And people are really up for that.”⁠ ⁠ #OnBeingBold #OBBseries #OBBSeries4 #LookingForwardRebuildingBetter #RoyalReed #ToniMoyes #OBBposts #OBBvideos #BoldNews #BeingOpen #BeingFlexible #NewZealand #NewZealandWomen #2021
Antonia Watson - CEO, ANZ - Looking Forward and Rebuilding
06:25

Antonia Watson - CEO, ANZ - Looking Forward and Rebuilding

Watch the full video from Antonia Watson - CEO at ANZ. Antonia notes that although she was able to see what was happening with COVID early on from overseas locations, there were some key aspects that needed agility in addressing and rebuilding over 2020. Responding quickly to customers was important with 50,000 calls in the first week from customers understandably concerned about how they would pay their home loan and what would happen if they had no salary for a period of time. She notes "We did things that we have never done at that type of speed ever before in the history of the bank."  This meant ANZ had to be really conscious of staff wellbeing. Although flexible working operates across ANZ, some people didn't have an ideal home for working from home. There was talk of working on ironing boards. Antonia Watson notes the team were cognisant that people needed extra support. We rolled out apps and we encouraged leaders in our teams to stay in touch. Whilst the awareness that we're all in this together meant there is an opportunity to really help our customers which is uniting and motivating, at the same time you might be worried about your family, your home schooling, your partner's job, and the conditions you are working from home in. So these different aspects needed to be considered.  Antonia Watson shares that ANZ is excited to be a part of rebuilding the country: "Being a part of the rebuild is really exciting for us." Antonia notes that with the rebuilding of New Zealand the bank has got the ability to appropriately help businesses or homeowners through a tough patch, extend more credit where people can see the light at the end of the tunnel, and can see that with a bit of a tide over, their business will get back to normal or they will resume full time full paid employment.  Watch the video at www.onbeingbold.co.nz/videos #onbeingbold #Covid-19 #LookingBack #LookingForward #Resilience #Rebuilding #NewZealand #NewZealandWomen #Careers #OBBvideos #Guest #AntoniaWatson